Versand

Our shipping process is designed to be cost-effective, with all orders shipped by Royal Mail Tracked 24 or 48, the choice is yours at checkout. In most cases, orders are shipped within 1-2 working days but may be faster, we make all items by hand and to order so please allow us the time to create your candles with love. We may have longer processing times during busy periods and exclusive sales.

Working days are Mon-Fri and weekends and bank holidays are not counted as a working day for couriers or ourselves.

Important Information Regarding Shipping Addresses:

Kindly take note of the following: In the event that an inaccurate or incomplete address is provided when placing your order and subsequently results in the courier's inability to effect delivery, the courier will retain the parcel for a maximum of 18 days. After this period, the parcel will be returned to us. In such cases, a refund will be issued to you, which covers the product costs but excludes the initial shipping fees and any return fees from the courier we incurred.

Thank you for your attention to this matter.

Please be aware that during peak times such as bank holidays or strikes, delays may occur with Royal Mail due to factors beyond our control. We have been advised to account for potential delays during these times ranging from 3-10 working days with Royal Mail and sometimes longer.