Simple, straightforward returns
We want you to feel confident ordering from Happy Nose. If something isn’t right, our 30-day return policy gives you time to get in touch.
From the date you receive your order.
Items must be unused and in their original packaging.
Once your return has been approved.
You have 30 days to request a return
You have 30 days from the date you receive your item to request a return.
To be eligible, your item must be unused, in its original packaging and in the same condition as when you received it.
Reach out to us via our Facebook page Messenger for a fast response and we’ll help you with the next steps.
If something arrives wrong, tell us straight away
Please inspect your order when it arrives. If an item is defective, damaged or you receive the wrong item, contact us as soon as possible.
Depending on the situation, we’ll work with you to arrange a refund, a replacement, or a voucher worth more than the damaged items for a future order.
Some items cannot be returned
Please also include a note inside your return with your order number and reason for return. This helps us process everything as quickly as possible.
What happens after we receive your return?
Once your return arrives, we’ll inspect it and let you know whether your refund has been approved.
Your bank or card provider may take additional time to process and display the refund after we have issued it.
You are responsible for any return postage costs. The original postage cost we paid to send your order will also be deducted from any refund.
Please double-check your address before ordering
Orders are automatically processed once submitted, so please make sure your delivery address is complete and correct before placing your order.
If an incorrect or incomplete address means the courier is unable to deliver your parcel, the courier may hold it for up to 18 days before returning it to us.
In this situation, you will receive a refund for the product cost only. The original shipping cost and any return shipping fees charged to us by the courier will be deducted.
Got a returns question?
Get in touch and we’ll help you understand the next step.